If I complain about noise what happens to the complaint?
11 February, 2019Every complaint received is logged and investigated, and each is responded to if requested.
To investigate noise complaints, we use a Noise and Track system which combines data from our Radar feed, Operations Data feed and Noise Monitoring Stations to provide us with up to date and accurate information. All this information feeds in to a ‘Noise and Track System’, on this NTK system members of the public can investigate the flight track and noise levels of specific aircraft themselves, or they can lodge a complaint which will be investigated and will receive a reply within 5 working days, if the complaint requires further investigation you will be informed when a full reply will be received.